Returns Policy

Returns acosy_House

We want you to be fully satisfied with your order, if for whatever reason you are not please contact us as soon as possible to discuss the reason why, and see if there is anything we can do to help.

Refunds will be given providing the goods have NOT BEEN USED and are returned in the ORIGINAL BOX or PACKAGING within 7 days. *May we advise you to fit the sheet on your cot bed over the Bumpers before you launder it as returns WILL NOT be accepted if the sheet has been washed or not returned in the original packaging?*

If for some reason you just simply do not want your item then we will happy to arrange a refund. Goods must be received by us prior to any refund being issued. All refunds will be made back onto the card or account used to purchase your items. In this situation we will not refund the original P&P costs.

How do I return an Item?

Notify us within 7 days from the date of receipt stating your reason for return. The items must be returned in the original packaging and have been unused. Please enclose your original invoice and make sure the packaging is securely sealed.

May we advise you to return your goods either tracked or through a recorded service.

Alternatively, if you go through the post office they will provide you with a free proof of posting receipt.

If we don’t receive your goods back, no refunds can be made due to parcel being `lost` through the post.

If you require any advice on sending your parcel back to us please email and we will be happy to advise on a parcel shop in your area.

Damaged item?

In the unlikely event that you have received a damaged item you must notify us on receipt immediately.

We will be happy to replace, exchange or refund. By following our normal returns procedure, upon receipt of damaged goods, a full refund will be given including all postage costs.